Privacy Policy

Last updated: August 2026

At Sari-Sari Go, we respect your privacy and are committed to protecting the personal information you provide to us.

Information We Collect

When you place an order, create or use a customer account, contact us, or use our website, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing information
  • Order and purchase information
  • Pickup preferences
  • Information you provide when contacting us
  • Information about how you interact with our website

Payment information is processed through Shopify and our payment providers. We do not directly store your full payment card details.

How We Use Your Information

We may use your personal information to:

  • Process and manage your orders
  • Arrange and communicate about Click & Collect
  • Send order confirmations and pickup notifications
  • Respond to questions or customer service requests
  • Maintain customer accounts and order history
  • Prevent fraud and protect our website and business
  • Meet our legal, accounting and regulatory obligations
  • Send marketing communications where you have chosen to receive them

Sharing Your Information

We only share personal information where reasonably necessary to operate our business, provide our services, process payments, fulfil orders, comply with legal requirements, or protect our legitimate interests.

This may include service providers such as Shopify, payment providers and other businesses that help us operate our online store.

We do not sell your personal information.

Marketing Communications

If you choose to receive marketing communications from us, we may send you information about products, promotions or updates.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in those communications.

Cookies and Website Information

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage and improve the shopping experience.

Shopify and other services used by our store may also use cookies and similar technologies in accordance with their own privacy practices.

Keeping Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and business requirements.

Accessing or Correcting Your Information

Under the New Zealand Privacy Act 2020, you may have the right to request access to personal information we hold about you and ask us to correct it.

If you would like to make a privacy request, please contact us through our Contact Us page.

Contact Us

If you have any questions or concerns about your privacy or how we handle your personal information, please use our Contact Us page.