Refunds & Returns

At Sari-Sari Go, we want you to be happy with your order. If there is an issue with an item you've purchased, please let us know as soon as possible so we can help.

Damaged, Faulty, Expired or Incorrect Items

If an item you receive is damaged, faulty, expired, or different from what you ordered, please contact us as soon as possible after collection.

Please provide your order number, details of the issue and, where helpful, a photo of the item. We’ll assess the issue and provide an appropriate remedy in accordance with the New Zealand Consumer Guarantees Act.

Change of Mind

We do not normally offer refunds or exchanges if you simply change your mind.

This does not affect your rights under the New Zealand Consumer Guarantees Act.

Order Cancellations

If you need to cancel or change your order before pickup, please contact us as soon as possible. We’ll do our best to help if your order has not yet been collected.

Refunds

Where a refund is approved, it will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

If you have an issue with your order or would like to request a cancellation or refund, please use our Contact Us page and include your order number and details of the issue.